These Terms and Conditions apply to your use of this website. By using this website you agree to these Terms and Conditions. If you do not wish to be bound by these Terms and Conditions you should not use this website.
A contract between us comes into being when you begin using this website.
We may change these Terms and Conditions from time to time. If you have created an account we will give you notice of any changes by informing you of them through email. Any amended Terms and Conditions will apply to your use of this website from the date they are sent out and if you do not agree with the amended Terms and Conditions then you are entitled to terminate your account or stop using this website at that time.
- "you" and "your" means the person who proposes to use or is using this website.
- "we" "us" and "our" means www.resolver.co.uk, a trading name of Resolving Ltd, and any other person or business to whom we may legally transfer our rights under these Terms and Conditions. You are entitled to stop using this website if we transfer our rights under these Terms and Conditions to a third party.
- "website" means a site on the world wide web located at www.resolver.co.uk.
- "account" means your user account on this website.
- "user" means any person using this website (including you) whether or not such person has an account.
By using this website you agree that:
(i) You will not do anything that affects the integrity or security of this website or causes or may cause harm, damage or unreasonable inconvenience to other users of this website or us;
(ii) You will not use this website in any way which is contrary to law;
(iii) You will not engage in any behaviour which in our opinion is abusive, harmful, dishonest, immoral, unreasonable, excessive, or otherwise inappropriate.
(iv) You will not gather, extract, download, reproduce or display on any other website, other online or off-line service or otherwise, any material on or from this website;
(v) It is your responsibility to ensure that all information you supply to us or enter onto this website is complete and accurate.
(vi) You will use this website in a way which is reasonable, honest, and in accordance with its purpose.
If you breach any of these terms we may take such action as we deem appropriate, including terminating your account, denying you access to this website, bringing legal proceedings against you and disclosing appropriate information (in accordance with law) about you to legal or regulatory bodies.
You use this website at your own risk. We facilitate your and other users in making and resolving complaints but in no way participate in the complaint-making process ourselves.
We may provide advice through this website, but as such advice is provided free of cost we cannot be held responsible in any way for (nor do we make any warranties in relation to) the accuracy, suitability or appropriateness of such advice.
We provide a service which enables you to make, and help others make, complaints to utility service companies, such as gas providers, tele-communications services and public transport services.
Where you, or another user that you are assisting, is not satisfied with the outcome of a complaint this site enables you to escalate the complaint to the relevant ombudsman.
We are responsible for complying with the law of England and Wales, including any law requiring us to protect your data in accordance with data protection legislation.
We are not responsible for computer viruses or other computer related problems you suffer as a result of using this website.
We are not responsible for any complaints, comment or other content on this website posted by you, any other user or any other party (except ourselves). We are not responsible for the content, services or products contained on any third party website, even where we link to such website or our website otherwise interacts with such third party website.
We do not prevent or exclude our responsibility to you for death or personal injury resulting from our negligence, but we exclude all responsibility for the following matters, even where they occur as a result of our negligence:
(i) any damage to property of any kind (whether real or in the form of a chattel, whether physical or intellectual, and whether in rem or in personam);
(ii) any pecuniary losses (whether they relate to any business or not);
(iii) any wasted time (including such as would not have been wasted but for your using this website);
(iv) any loss, damage or inconvenience resulting from a delay in making a complaint (including such as would not have occurred but for your using this website);
(v) any loss, damage or inconvenience resulting from not being able to make a complaint due to having used this website; and
(vi) any other loss, damage or other claim which may be excluded under law.
We also exclude any responsibility for any complaint, comment or other content posted by you or by any other user on this website.
If we are found liable for any matter by a court of competent jurisdiction then our liability shall be limited to £1,000 (one thousand pounds sterling).
If any claim is made against us in relation to any complaint, comment or other content that you have posted on this website (or other action you have done on or in relation to this website) then you shall indemnify us, and hold us harmless from, any such claim, including:
(i) reimbursing us for all our reasonable legal expenses in relation to such claim (including any legal expenses incurred before the matter goes to court); and
(ii) reimbursing us for any other expenses (including any administrative expenses) incurred by us as a result of such claim;
(iii) reimbursing us for any award of damages we have to pay in relation to such claim; and
(iv) doing any act consistent with these Terms and Conditions that we reasonably instruct you to do.
All information, data and copyright material contained on this website, including any trade marks (whether officially registered or unregistered), trade names, brands, logos and devices belong to us or to people who have given us permission to use such information, data or copyright material. You must not use such information or copyright material unless you have written permission from us or the owner to do so.
Any complaints, comments or other content posted by you on this website remains your intellectual property. However, any data (including any statistics) we derive from the information described in the previous sentence shall be our property and you shall have no claim thereto.
We will comply with all applicable data protection legislation from time to time in force in respect of the personal data we collect from you.
You consent to:
(i) our forwarding any information, including any personal data, you have submitted through this website to such service provider (or providers) as it was intended for; and
(ii) to our storing such information and personal data on this website or outside the website on our secure servers for as long as you have a user account on this website.
If you terminate your account then all your personal data stored on this website (and outside this website on our secure servers) will be deleted within six months.
You also consent to us using your personal data, and any other information, data, or content that you submit to this website, to create statistics. Such statistics will only only display data in normalised form, which is to say it will not be possible to identify you on the basis of such data.
Our Privacy Notice contains additional information about how we use your data. By accepting these terms you agree to everything set out in our Privacy Notice as well.
We may issue a warning, temporarily suspend, permanently suspend or terminate your right to use this website if you:
(i) Breach any of these Terms and conditions;
(ii) Infringe or violate or attempt to infringe or violate any rights of any other users of this website;
(iii) Engage in any behaviour which in our opinion is abusive, harmful, dishonest, immoral, or otherwise inappropriate;
(iv) Lodge a false complaint; or
(v) Use the service in a way which in our opinion is unreasonable or excessive.
We may also issue a warning, temporarily suspend, permanently suspend or terminate your right to use this website, or remove any complaint, comment or other content you may have added to this website, if we receive an objection to any such matter from a government authority and we deem such objection reasonable, or if we are ordered to do so by a court of competent jurisdiction.
If any provision of these Terms and Conditions are held by a competent court to be invalid or unenforceable, the remaining provisions of these Terms and Conditions will not be affected and will remain valid. If at any point in time we decide not to enforce any of our rights under these Terms and Conditions this does not indicate that we have waived any of such rights, but may enforce them at any time regardless.
In the event of a dispute in connection with or arising out of these Terms and Conditions, English law will apply and the English courts will have exclusive jurisdiction to hear any matter related to these Terms and Conditions.
These Terms and Conditions will only apply as between us and you. Unless otherwise stated in these Terms and Conditions, no other person may benefit or rely upon these Terms and Conditions.
9th Jan 2014